Shipping policy

SHIPPING POLICY — LUNEVELYN

Last updated: June 22, 2025

Order Processing Time

All orders are processed within 1–3 business days after your payment is confirmed.

Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, processing times may be slightly delayed. We appreciate your patience.

Shipping Time & Delivery Estimates

We ship to most countries worldwide. Estimated delivery times for our most common destinations are listed below. If your country is not listed, delivery typically takes 10–20 business days.

Region Estimated Delivery Time
United States 7–12 business days
Canada 7–14 business days
United Kingdom 7–12 business days
Australia 7–14 business days
New Zealand 8–15 business days

These are estimates and may vary due to customs, carrier delays, or unforeseen circumstances.

Shipping Fees

We offer free shipping on all orders. No minimum purchase required.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number.

Tracking information may take 24–72 hours to update after shipment.

Wrong Address Disclaimer

Please make sure your shipping address is correct before placing your order.

We are not responsible for:

  • Incorrect or incomplete addresses
  • Failed delivery attempts
  • Packages returned due to address errors

If the address is wrong, contact us within 12 hours of placing your order at: 📧 support@lunevelyn.com

Lost or Delayed Packages

We are not responsible for delays caused by customs or shipping carriers.

If a package is significantly delayed or appears lost, please contact us. We will assist you in tracking the order or arranging a replacement when applicable.

Customs, Duties & Taxes

Shipping fees do not include customs duties, taxes, or import fees. These charges (if any) are the responsibility of the customer.

Delivered but Not Received

If the tracking shows "Delivered" but you have not received your package:

  • Check with neighbors or your mailbox room
  • Contact your local postal office
  • Wait 24–48 hours (sometimes carriers scan early)

If you still cannot locate your package, contact us — we'll do our best to help, but we cannot refund orders marked as delivered.

Contact Us

For any shipping-related questions, please reach out:

📧 support@lunevelyn.com