Return and Refund Policy

We want you to love your Lunevelyn piece. If you are not fully satisfied with your order, you may request a return within 30 days of delivery.

Returns

To be eligible for a return, your item must be unworn, unused, in its original packaging, and in the same condition that you received it. A receipt or proof of purchase is required.

To start a return, please contact us at support@lunevelyn.com with your order number and reason for return.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at support@lunevelyn.com as soon as possible with your order number and clear photos of the issue.

Once reviewed, we will make it right by offering a replacement, store credit, or refund depending on the situation.

Non-Returnable Items

We do not accept returns for:

• Gift cards

• Personalized or custom-made items

• Items that have been worn, used, altered, or damaged after delivery

• Items returned without prior approval

Sale items may still be eligible for return unless clearly marked as final sale.

Exchanges

The fastest way to exchange an item is to contact us first, return the original item if approved, and place a new order for the item you would like.

Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has entered processing or has been fulfilled, we may no longer be able to cancel it.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@lunevelyn.com.